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A letter to founders

So, you started a company.

Like many before you, you asked “Why does this exist?” or “Why does this suck?” and decided there had to be a better way.

Those you look up to, those with the same irrational optimism, got absorbed in the problem. Then, they turned their ideas into businesses that have changed the world.

Good news: It’s never been easier to turn your discomfort with how things are into a business. Artificial intelligence can turn a sentence into software.

Thursday’s shower thoughts can be live on the internet by Monday.

Anyone can now do just about anything, they say. Still most people don’t. You started because you care more than the average person, and you’re incapable of ignoring broken things.

The companies you look up to, the ones that are widely celebrated, all have something in common: They take uncommon care in how they do things. And they don’t stop.

It compounds. It can be felt in the work. These companies hire for it, give authority to people with taste, and protect the time it takes to get things right. It stops being something they practice and becomes how the company works.

They’re also referenced and copied, often ineptly, but their work still stand out from the average. You can copy what you see, but few create the conditions that made the original exceptional.

There is no markdown file for it.

It’s in thousands of tiny decisions: Knowing where to add, when to kill an idea fast, and what does or doesn’t pass the bar in a world of a million options.

It can be the difference between “Technically this works” into “People want this, trust this, remember this, and keep paying for this”.

That’s design.

Niclas Ernst

Founder of PERMANENT

A studio for design culture. People from our team join yours for a defined period of time, show you what good looks like, help build a culture around it, and then we’ll help you find and hire their replacements when we’re done.

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